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Privacy Policy

Last updated: 4 September 2026

BHRAAJ (“BHRAAJ,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information of everyone who visits or transacts on www.bhraaj.com (the “Website”). This Privacy Policy explains what information we collect, how we use, share, and safeguard it, and the choices and rights available to you. By accessing or using the Website, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact and identity details — name, mobile number, email address, billing address, and delivery address
  • Order information — products purchased, order value, and transaction status
  • Payment information — processed securely through our payment partners; BHRAAJ does not store your full card, UPI, or banking credentials
  • Account information, where you choose to create an account with us
  • Communications — customer-support messages, reviews, and feedback you send us
  • Device and browsing information — IP address, browser type, pages viewed, and cookies or similar technologies

2. How We Use Your Information

We use the information we collect to:

  • Process, confirm, deliver, and support your orders
  • Communicate with you about orders, delivery, returns, or customer-service requests
  • Process payments and help prevent fraudulent transactions
  • Improve our products, Website, services, and overall customer experience
  • Send marketing communications and offers, where you have consented or as permitted by law
  • Comply with applicable legal, accounting, tax, and regulatory obligations

3. Sharing Your Information

We share personal information only where necessary to operate our business, including with:

  • Delivery and logistics partners, to ship and deliver your order
  • Payment gateways and payment processors, to complete transactions
  • Website, technology, analytics, and customer-support service providers who assist our operations
  • Government authorities or law-enforcement agencies, where required by law or necessary to protect our rights, customers, or business

We do not sell or rent your personal information to third parties.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep it functioning properly, remember your preferences, understand how visitors use the Website, and improve your experience. You may control or disable cookies through your browser settings; please note that some features of the Website may not function properly if essential cookies are disabled.

5. Marketing Communications

With your consent where required by law, we may send promotional messages by email, SMS, WhatsApp, or other channels. You may opt out at any time by using the unsubscribe link in an email, following the instructions in the message, or contacting us using the details in Section 11. We may continue to send essential service messages relating to your orders or account even after you opt out of marketing.

6. Data Retention and Security

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including order fulfilment, dispute resolution, legal compliance, and enforcement of our agreements. We apply reasonable technical and organisational safeguards to protect your information; however, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent for certain uses of your data. To exercise these rights, contact us using the details in Section 11. We may need to verify your identity before completing your request. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

8. Children's Privacy

The Website is not intended for use by children. We do not knowingly collect personal information from children without the consent required under applicable law. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

9. Third-Party Links

The Website may contain links to third-party websites or services. BHRAAJ is not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before sharing any personal information with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated “Last updated” date, and we encourage you to review this Policy periodically.

11. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at:

BHRAAJ Ecom
Email: customercare@bhraaj.com
Website: www.bhraaj.com
Address: Mayapur, West Bengal, India