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Terms & Conditions

Last updated: 4 September 2026

Welcome to BHRAAJ. These Terms & Conditions (“Terms”) govern your use of www.bhraaj.com (the “website”) and any purchases made through it. By accessing, browsing, or placing an order on our website, you agree to these Terms. If you do not agree, please do not use the Website.

1. About BHRAAJ

BHRAAJ offers products for sale through this Website. We aim to provide accurate product information and a smooth shopping experience; however, minor errors, typographical mistakes, or occasional inaccuracies may occur.

For questions or support, contact us at:
Email: customercare@bhraaj.com
Business address: BHRAAJ Ecom, Mayapur, West Bengal, India

2. Eligibility and Account

You must provide accurate, current, and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

We may suspend or close an account where we reasonably believe there has been unauthorised, fraudulent, abusive, or unlawful use.

3. Products, Pricing, and Availability

We make reasonable efforts to display product descriptions, images, prices, and availability accurately. However:

  • Product colours may vary slightly depending on your screen or device
  • Product images are for illustrative purposes and may differ slightly from the actual product
  • Prices are shown in Indian Rupees (INR), unless stated otherwise
  • Applicable taxes, shipping charges, and discounts will be displayed at checkout before you place your order
  • Product availability is not guaranteed; we may limit quantities, discontinue a product, or correct pricing errors at any time

4. Orders and Acceptance

Placing an order is an offer to purchase the selected product(s). An order confirmation does not mean that your order has been accepted. Your order is accepted only when we dispatch the product(s) or otherwise clearly confirm acceptance.

We may cancel or decline an order before dispatch, including where a product is unavailable, a price or listing error has occurred, payment cannot be authorised, or we reasonably suspect fraud or misuse. If we cancel a prepaid order before dispatch, we will initiate a refund in accordance with our refund policy and applicable law.

5. Payments

We accept the payment methods shown at checkout. Payments are processed by third-party payment providers. You confirm that you are authorised to use the selected payment method and that the information supplied is accurate. BHRAAJ is not responsible for a payment-provider failure, bank delay, or transaction declined by your bank or payment provider.

6. Shipping and Delivery

We deliver to locations shown as serviceable at checkout. Delivery estimates are approximate and are not guaranteed, as delays may arise due to logistics partners, weather, public holidays, or circumstances beyond our control.

You must provide a complete and accurate delivery address and contact number. BHRAAJ is not responsible for delay, loss, or non-delivery caused by an incorrect address or inability to contact you.

Please inspect your package at delivery. If it appears damaged or tampered with, report it promptly to our delivery partner and contact us at customercare@bhraaj.com with relevant photos or details.

7. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Returns & Refund Policy. Please review that policy before placing an order.

Unless required by applicable law or expressly stated in our Returns & Refund Policy, products that have been used, damaged after delivery, altered, or returned without original packaging, tags, or proof of purchase may not be eligible for return or refund. Where a refund is approved, it will be issued to the original payment method or another method permitted by applicable law and our refund policy.

8. Cancellations

You may request cancellation before your order has been dispatched by contacting us at customercare@bhraaj.com. Once an order has been dispatched, it may not be cancelled and will be handled under our Returns & Refund Policy.

We may cancel an order in the circumstances described in these Terms. For eligible prepaid orders cancelled by us before dispatch, we will initiate a refund.

9. Promotions and Discount Codes

Promotions, offers, and discount codes may have separate terms, including expiry dates, product exclusions, minimum-order values, and limits on use. Unless stated otherwise, offers cannot be combined, exchanged for cash, or applied retrospectively to completed orders. We may withdraw, change, or refuse a promotion where there is misuse, a technical error, or a legal requirement.

10. Intellectual Property

All Website content, including the BHRAAJ name, logo, text, images, designs, graphics, product descriptions, and software, is owned by or licensed to BHRAAJ and protected by applicable intellectual-property laws.

You may use the Website for personal, non-commercial shopping only. You may not copy, reproduce, distribute, modify, reverse engineer, or use our content or brand without our prior written permission.

11. Acceptable Use

You agree not to:

  • Use the Website for unlawful, fraudulent, or harmful purposes
  • Interfere with the Website's security, systems, or operation
  • Introduce malware, viruses, or harmful code
  • Attempt to gain unauthorised access to accounts, data, or systems
  • Scrape, copy, or exploit Website content without our permission
  • Submit false, misleading, abusive, or infringing content

12. Third-Party Services and Links

The Website may contain links to, or use services operated by, third parties, including payment and logistics providers. Their services are governed by their own terms and privacy policies. BHRAAJ is not responsible for third-party websites or services outside our reasonable control.

13. Limitation of Liability

Nothing in these Terms excludes or limits rights that cannot be excluded under applicable law.

To the extent permitted by law, BHRAAJ will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase of products. Our total liability for a claim relating to an order will not exceed the amount paid by you for the affected product(s).

14. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and handle personal information.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page with a revised “Last updated” date. Your continued use of the Website after an update means that you accept the revised Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at [insert City, State], subject to any rights available to consumers under applicable law.

17. Contact Us

For questions about these Terms or an order, contact:

BHRAAJ Ecom
Email: customercare@bhraaj.com
Website: www.bhraaj.com
Address: Mayapur, West Bengal, India